Q: What’s the update on the paper - size support for PD - A4 and PD - A4 Pro portable printers? And how to operate when changing gap papers of different sizes?
A: Hello, the PD - A4 and PD - A4 Pro portable printers have been updated for paper - size support. The current printers’ optimized paper - width specifications are available, and this function is only supported by new machines. If you use a new machine and change gap papers of different sizes, you need to run the printer’s paper - learning function. The specific operation is as follows: press the top button of the printer three times continuously. This will start the function, ensuring the printer accurately identifies the new paper size for optimal printing performance.
A: Hello, the PD - A4 and PD - A4 Pro portable printers have been updated for paper - size support. The current printers’ optimized paper - width specifications are available, and this function is only supported by new machines. If you use a new machine and change gap papers of different sizes, you need to run the printer’s paper - learning function. The specific operation is as follows: press the top button of the printer three times continuously. This will start the function, ensuring the printer accurately identifies the new paper size for optimal printing performance.
If you own an old - model machine and wish to upgrade to use different - sized papers, please contact our after - sales service. You can reach us via:
- Email: support@jadens.com
- Phone: +1 (833) 470 - 2950
- WhatsApp: +1 (984) 343 - 4146
Our service hours are Mon - Fri 10 am - 10 pm | Sat - Sun 1 pm - 9 pm (EST), and we’re dedicated to assisting you with the upgrade process.
Portable thermal wireless printer PD - A4 is an inkless printer, which uses thermal technology. Please use thermal paper to print. Thermal paper fades at high temperature, so keep thermal paper away from the heat source.
Recommend to use:
- JADENS US Letter Size 8.5"×11" Quick - Dry Folded Thermal Paper for Portability
- JADENS US Letter Size 8.5"×11" Quick - Dry Rolled Thermal Paper for Office, Contract
- Gloryang Thermal Printer Paper 8.5"×11" US Letter Size, Thermal Paper Quick - Dry, Compatible with PD - A4 Thermal Printer
Adjustable Paper Sizes: Print paper ranging from 2 to 8.5 inches in size.
Please note: Currently, the links for smaller - sized labels are not yet available on our website. If you have a specific need for smaller - sized labels, kindly reach out to our customer service for assistance, and we’ll guide you on the best available options.