For Android

Q: The Android app cannot find or connect to my printer. What should I do?

A: The Android app requires Nearby Devices permission to discover and connect to the printer via Bluetooth. If you selected "Don't Allow" when the permission request appeared, the app cannot search for or connect to the printer.

Steps

1. Open Settings on your Android phone.

2. Go to: Apps > [Jadens Printer] > Permissions

3. Select Nearby devices

4. Change the permission to Allow

Reopen the app and try connecting to the printer again.


2. For iPhone/iPad/Mac book App

Q: The iOS/macOS app cannot find or connect to my printer. What should I do?

A: The iOS/macOS app requires Bluetooth,Location and Local Network permissions to discover and connect to the printer.

  • Bluetooth/Location permission is required for Bluetooth printer connection.
  • Local Network permission is required for Wi-Fi/LAN printer discovery and connection.

If these permissions were denied, the app may not be able to find the printer.

For iPhone/iPad：

Enable Bluetooth/Location Permission

1. Open Settings on your iPhone/iPad.

2. Go to: Apps > [Jadens Printer] 

3. Enable Bluetooth 

4. Then click Location> While Using the APP


Enable Local Network Permission

1. Open Settings on your iPhone/iPad.

2. Go to: Apps > [Jadens Printer] 

3. Enable Local Network


After enabling the permissions, reopen the app and try connecting to the printer again.


For Mac：

Enable Bluetooth Permission

1. Click System Settings

2. Go to Privacy & Security > Bluetooth(On)

3. Find [Jadens Printer]

4. Enable Bluetooth


Enable Location Permission

1. Click System Settings

2. Go to Privacy & Security > Location Services(On)

3. Find [Jadens Printer]

4. Enable Local Services


Enable Local Network Permission

1. Click System Settings

2. Go to Privacy & Security → Local Network

3. Find [Jadens Printer]

4. Enable Local Network


After enabling the permissions, restart the app and try connecting to the printer again.


Additional Troubleshooting

If the printer still cannot be found after enabling permissions, please check the following:

1. Make sure the printer is powered on.

2. Make sure the printer is within Bluetooth range when using Bluetooth connection.


For Wi-Fi/LAN connection:

1. Make sure the printer and your device are connected to the same network.

2. Make sure the router does not enable network isolation features, such as:

  • AP Isolation
  • Client Isolation
  • Guest Network Isolation


Restart the app and the printer, then try again.