1. Printing task shows completed, but the printer has no reaction (or gets stuck printing photos).
Solution: This is a known software bug. Please update your "Jadens Printer" App via the Apple App Store to the latest iOS version (2.6.1 or above). The issue will be resolved after the update.
2. The printer takes 8-9 seconds to start moving after sending a print task.
Explanation: This is a normal phenomenon in the current iOS version due to data buffering. Please wait patiently, and the machine will start printing automatically.
3. When sharing a photo from a third-party album to the App, the device shows "disconnected" and then reconnects.
Explanation: This is a normal phenomenon. The system briefly switches connection states during file transfer. As long as it reconnects successfully, you can proceed with printing normally.
(Note: Android users or those still experiencing issues after updating, please contact us with your order ID and a short video for further assistance.)