General Issues(Windows & Mac)

Setup Video for Jadens Label Printer
Welcome to Jadens, it just takes only a few minutes to be up and running. Watch the short video below to see how.  1. Correct operation steps of connecting...
Thu, 1 Sep, 2022 at 2:39 AM
Download Printer Drivers
Please download the printer driver for your computer, click this link to download it under the download section. Or, you can download the driver by foll...
Sat, 8 Oct, 2022 at 10:06 PM
How to calibrate the label automatically/ identification
This is the correct operation about how to calibrate the label automatically. Important tips: 1. Please note that the side for peeling is always up. 2. A...
Sat, 8 Oct, 2022 at 10:09 PM
How to Use the Feed Button?
(For Jadens label printer, the Feeder Button is the single button on the top side of the printer.)   When the printer is not running, press the feeder bu...
Wed, 10 Nov, 2021 at 10:30 AM
How to connect Power Cable and USB Cable
Before printing, please install the printer properly.  Ensure the printer is OFF. Insert the USB cable (data cable) fully into the printer USB port, ...
Fri, 22 Oct, 2021 at 4:16 PM
Why can't I print special characters, or French and Spanish on mac
Question:No special characters can be printed out on Mac Solution 1:     Solution 2 open the file with preview ,but not adobe ,so you can ...
Wed, 26 Oct, 2022 at 5:28 AM