Other issues
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1. This issue is common for Mac Book Air or Pro Users with only Type-C ports. To ensure stable performance, an additional Type-C printer cable is requir...
Thu, 2 Dec, 2021 at 10:16 AM
The most likely reason is that JADENS is connected to a new USB Port. Please ensure insert the USB cable in the same port，otherwise you can't find the...
Tue, 7 Jun, 2022 at 12:02 AM
When you add your new printer after you installed the driver on your Mac, you may not find a printer in the device list. Please follow the steps below: 1....
Tue, 7 Jun, 2022 at 12:19 AM
reason: The driver for 168BT/268BT/468BT/328BT for Mac in U-Disk is wrong and there is one typo in the user manual. solution: Please download the r...
Sat, 8 Oct, 2022 at 10:22 PM
If flashing red is every 2 seconds: No label is loaded, it will be red. Ensure that the labels are loaded correctly. Wrong paper size. Please click this ...
Mon, 25 Oct, 2021 at 2:56 PM
1. If Jadens printer keeps beeping and flashing red light, it is most likely due to its power source. Please ensure you are using Jadens's power adapter...
Mon, 25 Oct, 2021 at 2:57 PM
This is most likely due to your print speed being set too low or the density being set too high. Please see the article in the How-Tos section about how...
Thu, 11 Nov, 2021 at 4:41 PM
Different LED status indicates differently. Here are some common circumstances and corresponding solutions for your reference: Status of LED Butto...
Mon, 25 Oct, 2021 at 3:16 PM
（Note：Please turn on printer and you have to wait 7 seconds untill you heard 3 beef，then connect bluetooth，Check your indicator light status, it will stay o...
Sat, 8 Oct, 2022 at 10:26 PM
Before you install the driver on your Windows pc, please make sure to do the following steps: 1. turn on the printer 2. connect the printer to your comput...
Thu, 11 Nov, 2021 at 3:18 PM